Alexandre Hotels determines commitments to achieve the highest level of customer satisfaction and bases its quality management on the following objectives:
1_ To establish close and permanent contact with
in order to anticipate their needs and meet them.
2_ To objectively measure
the level of satisfaction of our customers as a basis for continuous improvements in our product and our service.
3_ Promoting participative management and teamwork,
encouraging staff training and learning.
4_ Seeking a higher quality of service
we try to transmit a series of values to our employees, such as: Care for small details, a cordial treatment with customers, an eternal smile....
5_ To guarantee the quality of the product and service,
maintaining the profitability margins that allow us to continue growing and creating wealth, in accordance with our Basic Principles.