Alexandre Hotels determines commitments to achieve the highest level of customer satisfaction and bases its quality management on the following objectives:

1_ To establish close and permanent contact with

in order to anticipate their needs and meet them. 

2_ To objectively measure

the level of satisfaction of our customers as a basis for continuous improvements in our product and our service.

3_ Promoting participative management and teamwork,

encouraging staff training and learning.

4_ Seeking a higher quality of service

we try to transmit a series of values to our employees, such as: Care for small details, a cordial treatment with customers, an eternal smile....

5_ To guarantee the quality of the product and service,

maintaining the profitability margins that allow us to continue growing and creating wealth, in accordance with our Basic Principles.

6_ To comply with the legal requirements and applicable regulations.