PRIVACY POLICY
 

This Privacy Policy regulates the processing of all personal data that may be collected and/or processed while browsing and contracting or signing up for the products included and/or accessible through the website www.alexandrehotels.com (hereinafter, “Site”, tue “page” or “Web”) ownership of PLAYA DEL OESTE S.A. (Hotel Troya); PLAYA DEL OESTE S.A. (Hotel Troya); HOTEL LA SIESTA TENERIFE S.L. (Hotel la Siesta); ROVINCA XXI S.L. (Hotel Fira Congress); PACTA INVERSIONES S.A. (Hotel Frontair); hereinafter, ALEXANDRE HOTELS.
As concerns data protection, ALEXANDRE HOTELS. hereby guarantees compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation).

1. DATA CONTROLLER

Your data will be collected and processed by:

As the case may be, the personal data of web users will be collected and processed by the following companies:

a) If you provide your personal data for making hotel reservations through the online platform located at www.alexandrehotels.com
The data will be collected and processed by the company owner of the hotel to which the reservation made corresponds. To know:

HOTEL FIRA CONGRESS
- ROVINCA XXI, S.L
- Tax identification no.: B-76003771
- Registered with the Trade Register of Las Palmas de Gran Canaria.
- Address: 08908 – L’Hospitalet de Llobregat (Barcelona), C/ José Agustín Goytisolo nº 9-11
- Telephone: 932 671 800
- Email: info@firacongress.com

HOTEL LA SIESTA
- HOTEL LA SIESTA TENERIFE, S.L.
- Tax identification no.: B-35431048
- Registered with the Trade Register of Santa Cruz de Tenerife
- Address: 38660 – Playa de las Américas, Arona (Tenerife), C/ Avenida Rafael Puig nº 21
- Telephone: 922 762 300
- Email: info@lasiesta-hotel.com

HOTEL FRONTAIR
- PACTA INVERSIONES S.A.
- Tax identification no.: A-62636907
- Registered with the Trade Register of Las Palmas de Gran Canaria.
- Address: 08830 – Sant Boi de Llobregat (Barcelona), C/ Alberedes nº 16
- Telephone: 93 636 94 80
- Email: info@hotelfrontaircongressbarcelona.com

HOTEL GALA
- HOTEL TENERIFE PLAZA, S.A.
- Tax identification no.: A-62636907
- Registered with the Trade Register of Santa Cruz de Tenerife.
- Address: 38660 –Playa de las Américas - Arona, (Tenerife), Avda/ Arquitecto Gómez Cuesta, nº 3
- Telephone: 922 794 513
- Email: info@hotelgala.com

HOTEL TROYA
- PLAYA DEL OESTE, S.A.
- Tax identification no.: A-38005724
- Registered with the Trade Register of Santa Cruz de Tenerife.
- Address: 38660 –osta Adeje, Adeje (Tenerife), Avenida Rafael Puig Lluvina nº 2
- Telephone: 922 011 100
- Email: info@hoteltroyatenerife.com

HOTEL OASIS PARK
- COMCRIS S.L. en adelante, “HOTEL OASIS PARK”
- Tax identification no.: B-35283415
- Registered with the Trade Register of Santa Cruz de Tenerife.
- Address: 43840 - Salou (Tarragona), C/ Carles Buigas, nº 3
- Telephone: 977 381 983
- Email: oasis@hoteloasispark.com

 

2. PURPOSE OF PROCESSING

ALEXANDRE HOTELS will collect your personal data through the forms located on the Website and will process them for the purposes of:

- Fielding queries and sending information requested by users through the forms on the website;
- Managing reservations made by users via the website;
- Providing the services contracted via the website;
- Processing users’ subscriptions to the hotel newsletter and send notifications;
- And sending commercial communications regarding ALEXANDRE HOTELS products and services. Pursuant to the provisions of article 21 of Spanish Law 34/2002, of 11 July, on Information Society and E-Commerce Services (LSSI, as it is known by the Spanish acronym), if you do not wish to receive these commercial, advertising or promotional communications, irrespective of the channel used for such purpose, you may communicate your decision for free via the email address info@alexandrehotels.com. Furthermore, you are hereby informed that you will be informed of the procedures for opposing the processing of your data for commercial purposes free of cost in each commercial communication you receive from ALEXANDRE HOTELS. Your acceptance of the sending of commercial information may be revoked at any time without retroactive effects, pursuant to the provisions of article 22.2 of LSSI.

All of the data requested through the website marked in red are mandatory as they are needed to provide the user the best possible service. If such data are not provided, it may not be possible to provide you with due attention.

You are hereby informed that ALEXANDRE HOTELS will not use your personal data to create profiles or adopt automatic decisions.


3. DATA CONSERVATION

If the user contracts services from ALEXANDRE HOTELS, the personal data will be saved throughout the contractual relationship between the parties and, in any case, until the end of the period allowed for claims of liability deriving from the contractual relationship and other legal obligations.

In all other cases, the personal data provided will be saved until the data subject requests the erasure thereof. Moreover, the data will be saved for the legal periods established for legal, fiscal and accounting purposes in accordance with the date the data subject requests the erasure of the data.

 

4. LEGAL BASIS FOR PROCESSING YOUR DATA

If the user contracts services from ALEXANDRE HOTELS, the legal basis for the processing of their personal data will consist of the performance of the corresponding contract signed by and between the parties.

If the user sends queries through forms on the website, the legal basis for the processing of their data will be the user’s freely granted consent.

When a user provides personal data to receive commercial communications, the legal basis for the processing of their personal data will be the user’s freely granted consent.


5. RECIPIENTS

ALEXANDRE HOTELS will not assign or transfer any data unless there is a legal obligation to do so.

 

6. DATA SUBJECTS’ RIGHTS

Data subjects may exercise the following rights:

• The right to request access to their personal data.
• The right to request their rectification or erasure.
• The right to request the restriction of their processing.
• The right to object to processing.
• The right to data portability.
• The right to withdraw consent granted.


Everyone has the right to know whether ALEXANDRE HOTELS processes personal data concerning them or not. Data subjects have the right to access their personal data as well as request the rectification of inaccurate data or, as applicable, request their erasure when the data are no longer necessary for the purpose for which they were collected, among other reasons.

In certain circumstances, data subjects may request the restricted processing of their data in which case we will only save them to file or defend ourselves from complaints.

For reasons related to their own particular situation, data subjects may object to the processing of their data. ALEXANDRE HOTELS will stop processing the data except for legitimate reasons or to file or defend itself from complaints.


You may exercise your rights by sending a written communication to:
Email: info@alexandrehotels.com
Or by writing to the mailing address indicated at the beginning of this Privacy Policy.

For the effective exercise of their rights, data subjects must attach a photocopy of the corresponding document proving their identity (national ID card, tax identification card, etc.) to their request.

Finally, you are hereby informed that you have the right to file a complaint with the Spanish Data Protection Agency if you believe any of your rights have been violated. You may find the contact details for said Agency at the following link: http://www.agpd.es/portalwebAGPD/CanalDelCiudadano/contacteciudadano/index-ides-idphp.php

 

7. SECURITY MEASURES

ALEXANDRE HOTELS hereby informs you that it has implemented the technical and organisational measures necessary to guarantee the security of your personal data and prevent their alteration, loss, unauthorised processing and/or access, considering the state of technology, the nature of the data saved and the risks they are exposed to whether by human action or the physical or natural environment.

 

8. LINKS

The website may include hyperlinks to other sites not operated or controlled by ALEXANDRE HOTELS. Therefore, ALEXANDRE HOTELS does not guarantee and will not be liable for the lawfulness, reliability, usefulness, veracity or updating of the content at such websites or of their privacy practices.

Before providing your personal information to these third-party websites, please remember that their privacy practices may differ from ours.


9. COOKIES POLICY

This website uses cookies. Cookies are small data files generated on a user’s computer that allow us to determine your frequency of visits and the most popular content.

Users may prevent the generation of cookies by selecting the corresponding browser option.

For more information, see our Cookies Policy (link).


10. MODIFICATIONS TO THE PRIVACY POLICY

ALEXANDRE HOTELS reserves the right to modify this Privacy Policy pursuant to its own criteria due to changes in the law, jurisprudence or Spanish Data Protection Agency doctrine.

We will inform you of any such changes by publishing the modified Privacy Policy and Data Protection Policy at the Website with the corresponding notice on the homepage.

11. APPLICABLE LAW AND JURISDICTION

All disputes or claims that may arise concerning the interpretation or execution of this privacy policy shall be governed by Spanish law and will be submitted to the jurisdiction of the Courts and Tribunals of the city of Barcelona.

c) Personal data protection clause in the Website Legal Notice

“Personal data protection
ALEXANDRE HOTELS upholds a strict confidentiality policy with respect to users’ personal data. The privacy policy covers all matters related to the collection and use of information provided via the Internet.
As concerns data protection, ALEXANDRE HOTELS applies the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016).
For more information to this end and to know what rights you have with regard to your personal data, we recommend you visit the Privacy Policy (en formato enlace) for this website.”