Sustainability

Alexandre Hotels determines commitments to achieve the highest level of customer satisfaction and bases its quality management on the following objectives:

1 To establish close and permanent contact with in order to anticipate their needs and meet them.

2 To objectively measure the level of satisfaction of our customers as a basis for continuous improvements in our product and our service.

3 Promoting participative management and teamwork, encouraging staff training and learning.

4 Seeking a higher quality of service we try to transmit a series of values to our employees, such as: Care for small details, a cordial treatment with customers, an eternal smile....

5 To guarantee the quality of the product and service, maintaining the profitability margins that allow us to continue growing and creating wealth, in accordance with our Basic Principles.

6 To comply with the legal requirements and applicable regulations.

The Management of Alexandre Hotels, in accordance with its Basic Principles, undertakes to comply with the following policies:

Treatment: To guarantee dignified and fair treatment, respectful of different cultural sensitivities, which does not allow discrimination on grounds of nationality, social group, age, sex, disability or religion, excluding any kind of abuse or harassment and establishing the necessary health and safety conditions in the workplace.

Employment: To have recruitment and selection procedures that guarantee equal opportunities, assessing candidates with clear criteria to identify the ideal skills for the position, as well as ensuring strict compliance with current legislation on recruitment.

Development: To favour the professional fulfilment of employees, within a framework of personal fulfilment, without interfering with the company's objectives, through objective and transparent processes and, if required, by establishing training and qualification programmes that serve as a key element for continuous improvement.

Compensation: Adapt the remuneration policy and social benefits to the economic and social framework, to the level of responsibility assigned to each position, to performance and to the achievement of objectives; in an equitable manner and in accordance with established regulations.

Labour relations: Recognise the right of association and trade union membership and establish a relationship of dialogue and cooperation with trade unions and their representatives and cooperate, without this being detrimental to the very existence of the Company.

Alexandre Hotels follows a Food Safety protocol in all food handling, preparation and service processes. To this end, it is committed to complying with the following principles:

1 To protect customers and employees from possible risks arising from the preparation, handling and service of food.

2 To comply with the existing legal requirements in the field of food safety.

3 To develop and continuously improve the Food Hygiene Control Systems applied (HACCP and Hygiene Plans) in the context of the regulations with the utmost rigour and which contemplates all the factors involved in the food chain that takes place in our area.

4 To offer customers guarantees of the quality of the products used facilitating their accessibility and information about them.

5 To involve staff as a key element training and raising staff awareness of the importance of their contribution to food safety, through continuous training. Our policy has been communicated to our entire team and is available to the public, customers and our collaborators.

Alexandre Hotels, as an entity integrated in the Community, has the obligation to contribute to the improvement and greater well-being of the social and economic environment where it operates, generating development opportunities through the following commitments:

1 Integration: Respecting, supporting and promoting the culture, rules and conservation of the local environment.

2 Collaboration: To maintain a permanent dialogue with the local community and social agents in order to understand their needs and contribute to their progress through responsible behaviour.

3 Purchasing: Hotel Gala prioritises the purchase of local products over imports or external suppliers, collaborating with official bodies to promote local traditions.

4 Employment: Prioritise the hiring of local staff to promote the development of the societies where the company is present and the enrichment of the cultural diversity of our work teams.

5 Donations and Charity: The Hotel Gala, sensitive to the needs of charities, schools, hospitals and groups in our community, collaborates by providing financial or in-kind support to various institutions.